You can’t see autism and unless someone tells you they have autism, the following points should be considered when dealing with any of our customers.
People with autism may:
• Have communication difficulties
• Be anxious or confused
• Take longer to process instructions or demands
• Behave in a manner that could appear alarming
• Be vulnerable and need support
What can you do to help?
• Suspend your judgement, offer assistance.
• If a person discloses their condition, ask how best you can help them. Written instructions can help.
• Allow the person time; to process their surroundings, your questions and their responses. Silence can be good!
• You should be clear when asking for information or questioning someone. Do not assume that the person will pick up on your non-verbal communication or the underlying message if it is peppered with small talk or niceties.
• Sometimes people will ask or complain about what may seem an insignificant point. These should still be listened and responded to.
• Set an example – be consistent and appropriate!